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IMPORTANT TO KNOW

A visit to the Carolus Spa is not possible without admission to the Carolus Thermen, i.e. the spa guest must purchase a valid ticket for admission to the Carolus Thermen with each booked treatment.

Our corona instructions as well as information for the mask obligation you can find › here.

INFO ON YOUR SPA VISIT!

HYGIENE PROMISE           

Protecting your health is very important to us. Our spa meets the strictest hygiene standards in all areas. We ask you to disinfect your hands at the spa entrance before each visit, of course we also disinfect our hands before each guest, as well as all surfaces and working materials you come into contact with. After each treatment, all sheets, towels and blankets are replaced with fresh ones.

Hygiene and cleanliness are our top priority. For this reason, our employees are regularly trained in accordance with current hygiene regulations.

FOR WHOM ARE THE TREATMENTS NOT SUITABLE?           

If you feel unwell, have a cold, fever or have recently had an infection, do not use the treatments. The application and the products used could increase the symptoms of the disease and would be an additional burden for your body.

If you are pregnant, application is possible from the 12th to the 36th week of pregnancy, it even has a calming effect on mother and baby. Please discuss this with your gynecologist in advance.

Some applications are not recommended for certain medical conditions (e.g. diabetes, cardiovascular diseases, risk of thrombosis, varicose veins or venous diseases, athlete's foot, skin diseases, etc.). You will find corresponding information in the application descriptions.

REVOCATION / CANCELLATION        

The application you have booked is a binding commitment for us. Of course, it can happen that reasons arise that lead to a cancellation or postponement of the booked time. We accept cancellations free of charge up to 24 hours before the start of the appointment. We charge 50% for appointments cancelled less than 24 hours, and 100% for appointments not cancelled.

Send us your revocation/cancellation by mail to spa@carolus-thermen.de .

You will then receive a cancellation confirmation by mail, to the mail address you provided when booking. If you have already paid for the application online, you will shortly receive your money back in full or pro rata via the payment method you have chosen.

We ask for your understanding, as the staff and the treatment rooms are kept ready for you.

PRAISE & CRITICISM           

Your well-being is our goal! Therefore we are pleased if you give us feedback.
If it has not been satisfactory for you, please inform us immediately. We are constantly working to improve and are happy to incorporate your wishes and suggestions into our spa concept.

See you soon at Carolus Spa!